Help Centre

Yes, you can reset your password.

If you need to reset your password, click here. Type your email address into the box provided and click ‘Reset password’. You will then be sent an email containing a link which will allow you to change your password.

First, please check your junk folder. If the email is not in your junk folder and you still haven’t received a ‘reset password’ email after two minutes, please contact our customer services team via this form.

If you would like to change your email address, you can do so via the 'profile' tab in the 'my account' section.

If you are still not receiving emails from Insurance Age this can be down to the security settings at your organisation. To fix this, the IT department at your organisation will need to add Insurance Age to your whitelist. All the details needed for Insurance Age to be whitelisted can be found here.

In the vast majority of cases you will have no problem registering to Insurance Age.

We require a legitimate work email address rather than personal email accounts such as Hotmail, Gmail etc. We also reserve the right to block access both at the start, or throughout the access period if we deem it necessary.

Registration is complimentary with no obligation to opt-in to a paid subscription.

Registration allows you to read three news & analysis articles (published in the last 30 days) on Insurance Age per month.You will not have access to: our archive of 40,000 articles, app, print magazine, research reports, data and rankings (top 50 brokers), and the ability to print articles.

Registration does not expire.

Please check your junk folder and make sure you have entered your email correctly. If you still haven’t received an activation email after 30 minutes, please reach out to our customer services via this form.

A subscription to Insurance Age offers three core areas:

• In-depth market insight and analysis made up of articles, briefings, videos and unique analysis
• Professional and business development comprising of unique solutions to support your Insurance Distribution Directive learning requirements, as well as enhance your business development capabilities
• Market-shaping research made up of proprietary rankings and unique data tools to help track and benchmark performance of the best brokers in the UK

For more information, click here.

For more information about the price of a subscription, please click here.

A subscription lasts 12 months from the order date.

You can pay for your subscription online by credit card (Visa, MasterCard, American Express), or by requesting an invoice. You will receive immediate access using credit card payments.

We also accept BACS transfer – contact our customer services team via this form for more details.

Online access will only be granted upon receipt of payment. Please note that your subscription (both print and online) will not commence until full payment has been received.

We offer group trials to organisations looking for a corporate subscription. Group trials are subject to approval as we need to evaluate your needs and requirements.

There isn’t a set price for a corporate subscription. We take many things into consideration so that we can ensure you receive the most out of your subscription – this includes the content you wish to access, how many users and your delivery preferences. 

Yes, it can – there’s no limit to how many of your offices can be incorporated into an agreement.

All we need to know is which offices you want to include, and who the users are within them.

First you must send an enquiry so we can create a tailored subscription that suits the needs of your organisation. To do so you can fill an enquiry form here.

No, a corporate subscription can consist of as many users as you like. We have small contracts with companies for three users, whilst others have agreed worldwide access for all their employees.

To find out if your company has a corporate subscription please fill in the form here.

To select your choice of email newsletters, click here.

Fill in your details, tick the boxes of the email newsletters you wish to receive, and at the bottom of the page click on ‘Sign up’.

To unsubscribe from newsletters simply click on the unsubscribe link that is at the bottom of the newsletter you no longer wish to receive.

You can also do this in the my account section.

To edit which newsletters you receive, visit ‘My account’ on the top-right corner of the page. Then simply click on the ‘Newsletters’ tab and you will be able to edit your preferences.

Relevant ‘Follow tags’ appear on the left hand side of all Insurance Age articles. Simply click on a tag and it’ll automatically be added to your list of ‘Follow Topics’. You can also see the full list of topics at insuranceage.co.uk/following.

You can choose the frequency at which you would like to receive alerts on your chosen Follow Topics by clicking here and then select either daily or weekly, alternatively you can deselect both options to stop receiving updates.

To edit which topics you follow and how often you receive them, visit ‘My account’ on the top-right corner of the page. In the ‘Following’ tab, you will be able to edit your preferences.

You are able to find out which topics you are following by going onto ‘My account’ and then ‘Follow Topics’. Any topics you follow will appear here.

The Product Hub is a resource that provides market-shaping insight of 11 key lines of business. 

The Product Hub is available exclusively to Full Access subscribers.

The app is available on both Android and Apple smartphones and tablets.

Open the app store and search for ‘Insurance Age’. Tap on the ‘GET’ button and the app will then download and appear on the home screen of your device. Open the app, log in using your username and password and start browsing the content.

To log into the app, please use your email address and password that you use for the Insurance Post website.

If you are part of a corporate subscription and do not have a personal log-in, please contact us for log-in details to be set up.

Yes, the app is free to download but you have to be a subscriber to view the content. You will not be able to view the content if with Basic Access.

App content is available only as part of an Insurance Age subscription. It is not included as part of registered access.

• Ensure that your device is connected to either a Wi-Fi or 3G/4G/5G network
• Check that you have enough storage space on your device
• Check that you have the latest version of the app installed (use the app store app on your device to see if there’s an update available to download)
• Ensure you have a compatible operating system installed

You can find our cookie policy here.